Email support

Support

Help for every
1+1 product.

Whether you use a web product, mobile app, or Mac app, our support team is here to help. We typically respond within 1–2 business days.

All products

General product support

Get help with setup, product features, unexpected behavior, purchases, or billing. Tell us which 1+1 Labs product you use and we will route your message to the right place.

Contact support

Before you write

A few details help us solve things faster.

  1. 01The product or app name and its version, if available.
  2. 02Your device model and operating system version.
  3. 03What you expected, what happened, and the steps that led to it.
  4. 04Any relevant screenshot or error message you are comfortable sharing.

Please remove passwords, payment card details, personal documents, and other sensitive information before attaching anything.

Still not sure where to start?Send a note to our central support inbox and we’ll take it from there.